Overview
Since its opening in 1990, Tee Cloud Country Club has built a prestigious reputation, with a 30-year legacy of excellence in customer service and course management. Nestled at the foot of Mt. Soyo in Dongducheon, Korea, the club offers golfers a breathtaking experience known as “tee shots in the cloud.” It has earned accolades such as Top 10 Choice for Customers, Best 20 Golf Courses in Korea, and Best 10 Clubhouse Restaurants in Korea.
Guided by the philosophy of delivering “value beyond golf,” the club consistently seeks innovations to maintain its high service standards. In 2021, the club took a bold step by replacing its entire radio communications system to overcome longstanding connectivity challenges caused by the mountainous terrain.
Challenge
Tee Cloud’s two nine-hole courses—Haemil and Viche—are uniquely scenic but highly challenging for communication due to their steep elevation changes (290–410 meters above sea level), dense foliage, and natural topography. Traditional analog and digital radios struggled to maintain reliable connections, leading to disruptions in communication between caddies, support staff, and rounding teams.
“The terrain’s elevation and tree density caused signal blocks and communication blackouts. Even switching between analog and digital radios didn’t solve the problem,”
said the Round Support Team Leader.
These issues posed risks to rounding efficiency, customer service, and on-course safety, especially in overlapping holes that required clear coordination to avoid accidents.
Solution
After testing multiple options, the club chose Motorola Solutions’ WAVE PTX LTE Service and TLK 100 radios. The club conducted a rigorous 2-month trial, testing the radios under real conditions across all course areas and even beyond the club premises.
The results were overwhelmingly positive—offering superior signal reliability, voice clarity, and seamless team coordination. Tee Cloud proceeded to replace its entire fleet with WAVE PTX-enabled TLK 100 radios, supported by official Motorola Solutions partner Poco & Poco.
Results
1. Stable Communication Across Challenging Terrain
Motorola’s LTE-powered radios eliminated the communication gaps previously caused by elevation and distance. Staff reported crystal-clear voice quality and consistent performance across the entire course.
“It was as clear as using a smartphone,” said a caddie.
“We no longer deal with missed messages or raised voices just to be heard.”
2. Enhanced Safety for Golfers and Staff
In high-risk overlapping zones, stable communications became critical. The new system allowed teams to instantly coordinate, ensuring sufficient spacing between playing groups and preventing accidents.
“Our goal was zero communication-related safety failures. The TLK 100 made that possible.”
– Round Support Team Leader
3. Efficient Operations and Happier Staff
Staff productivity improved with features like group and individual calling, hands-free Bluetooth accessories, and extended battery life. The slim, lightweight TLK 100 was especially welcomed by caddies who valued both comfort and professionalism.
4. Uninterrupted Service with Nationwide Coverage
By operating on carrier LTE networks, the club now enjoys wide-area coverage without needing additional infrastructure investment. Integration with smartphones via the WAVE PTX mobile app adds flexibility for on-the-go operations.
Why TLK 100 and WAVE PTX?
| Feature | Benefit |
|---|---|
| LTE Coverage | Reliable nationwide communication without range limitations |
| Push-to-Talk (PTT) | Instant team-wide or one-on-one communication |
| Clear Audio Quality | Reduces errors, stress, and miscommunication |
| Bluetooth Compatibility | Enables discreet, hands-free communication with custom or personal earpieces |
| Slim, Lightweight Design | Comfortable and practical for all-day use, especially for caddies |
| Long Battery Life | Full-day usage even on 36-hole rounds |
| Over-the-Air Updates | Easy management and maintenance without downtime |
With the adoption of Motorola Solutions’ WAVE PTX LTE Service and TLK 100 radios, Tee Cloud Country Club has not only overcome long-standing communication issues but also significantly raised the bar in terms of safety, operational excellence, and customer satisfaction. This bold investment reflects the club’s unwavering commitment to delivering “value beyond golf” and securing its place among Korea’s top-tier golf destinations.
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